✦ My package isn't here!! What do I do? ✦
Please contact your local post office first!!
We have no control over the package once it is in USPS's possession.Tracking is provided on all domestic US orders, so please follow the progress there!
Other reasons: there may have been an issue with the provided address, or for some reason the post office is holding onto it, or it may have been delivered it to the wrong place.
If a package is returned to me due to an incorrect address, I can resend it as long as the shipping fee is covered.
✦ There is a problem with a pin / my order ✦
SleepingWolvesArt is a one lady run business! It doesn't happen often, but if you find your order is missing an item or you received the wrong item, please contact me as soon as possible so I can assist you with your order!
I may miss a DM so the best way to reach me is via email at firstname.lastname@example.org for further inquiries.
If the item was damaged or there is some other problem with your order please send us an email with your order number and images of the damage for further inquiries.
Once the package is in USPS possession, we have no control over how they treat the package. We thoroughly inspect our pins for quality. We are not responsible if a package arrives damaged, get's lost, or stolen. However we are willing to work with you to try and resolve the issue.
✦ What if I want to cancel / refund / exchange my order? ✦
You have 1 business day to cancel your order as I usually pack orders the day after they were placed. Otherwise I do not refund orders.
We DO NOT accept exchanges. If the item was damaged during transit or there is some other problem with the order please send us an email at email@example.com with your order number and images of the damage or issue for further inquiries.
✦ If I make multiple orders, can you combine them for me to save on shipping? ✦
You have 1 business day from the time you placed your 1st order to inform us that you would like to combine a 2nd order. Otherwise the packages will ship out separately as I pack orders the day after they were placed.
We do not hold orders for extended periods of time because you want to buy something else later and hope to combine shipping. Unless you ordered a pre-order item, your order will be shipped out ASAP.
✦ I purchased a Pre-Order item. When will it arrive? ✦
By ordering a Pre-Order item it means you agreed to purchase a product not yet made and about to go into production. It may take around 3-4 weeks for production to finish after funding has been met and 1 more week to fulfill your order.
I do my best to make wait times shorter and predict estimated shipping times, but sometimes things are out of my control such as delays in production. Delays can be due to manufacturer holiday breaks or the product not meeting my quality standards resulting in needing more time to make replacements.
I only ask for your patience if unexpected delays do occur and I assure you I will fulfill your order with a quality product!
***By purchasing from SleepingWolvesArt you agree to these conditions. Thank you.***