About Shipping & Handling

✦ COVID-19 DELAYS ✦
Please be aware that due to the ongoing pandemic, there might be longer processing, and delivery times. Your shipment may be delayed.


• Order processing time is now 7 - 14 days. We are trying to limit our post office trips for the health & safety of ourselves and others!
• Shipping & delivery estimates (for both U.S. and international orders) can no longer guaranteed.

We’re doing our best to deliver your package as quickly as possible and we appreciate your kind co-operation and patience during these uncertain times.

 

✦ INTERNATIONAL ORDERS ✦

• International orders to outside the U.S. can expect delays of up to 4-6 weeks due to limited cargo space for outgoing international mail.
• USPS has also temporarily discontinued mail services to certain countries. You can check which countries are experiencing International Service Disruptions via USPS here.

Please be aware of any service disruptions in your country before placing an international order - Thank you & STAY SAFE!!

 

ORIGIN OF SHIPMENT
United States - California

PROCESSING TIME
Typical order processing time may range anywhere between 3-7 business days, unless stated otherwise (such as "pre-order" items or on our shop banner regarding travel/illness/etc.

We aim to get orders out as quickly as possible, but during busy times such as product launches, and the holidays, orders will take more time to process. Launch and holiday processing times may take between 7 - 14 business days.

If your order requires urgency (birthday, event, etc), please let us know via email and if possible, we will try to accommodate your request. This may not always be possible depending on our schedule.

ESTIMATED DELIVERY
After an order has been processed, these are the estimated delivery times for first class mail via USPS.

Destination Estimated Delivery
United States 2 - 5 business days after shipment
Canada & Mexico 1 - 3 weeks after shipment
International / Overseas 2 - 9 weeks after shipment

INSURANCE AND TRACKING
All orders come with USPS tracking included, but are not insured. You will receive an email with tracking information once your order has shipped.

Please note that tracking for international orders is limited and may be delayed or stop updating entirely once they leave the U.S.

We cannot be held accountable if a shipment gets lost or stolen as we have no control over the package once it leaves our possession. Please contact your local USPS post office first before contacting us about a potential missing order.

INTERNATIONAL CUSTOMS
Our store policy is to be as accurate and honest as possible when filling out customs forms. Lying about value is a serious offense and puts store-owners at risks of fines, or worse. Customers are fully responsible for any taxes or customs fees required of them by their country when receiving their order. We will not be able to refund any shipping & handling fees if you deny the package due to customs fees.

AVAILABLE SHIPPING SERVICES
These are the shipping options you may choose and are calculated at checkout by USPS.
Shipping Service Estimated Delivery
USPS First Class Package 3 - 5 business days
USPS Priority Mail 1 - 2 business days
USPS Parcel Select Ground 5 - 8 business days
International First Class Package 2 - 9 weeks

***By purchasing from SleepingWolvesArt you agree to these conditions. Thank you.***

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